1. Check-in and check-out
• Upon arrival, show the reservation confirmation or voucher and present personal documents (ID card or Passport) of all guests for check-in. It is required by Law for visitors to present personal documents for hotel records. These documents will be returned to you immediately after check-in process. If you are an agency guest, be sure to submit the original voucher so that the contracted services can be provided. The contracted services are listed in the reservation confirmation / voucher. All other services are charged additionally on the spot or are added to the room bill. The room bill must be settled the day before departure. Payment is done according to a price list displayed at the reception or according to reservation, from 3 p.m. on arrival date to 10.00 a.m. on departure date. In case of unexpected early departure, guest will be charged the price of accommodation for whole booked period without meals and tourist taxes.
• Your room will be at Your disposal from 3 p.m. at arrival day. At the day of the departure, you are required to leave the room until 10 a.m. so it can be cleaned and prepared for next guests. Staying in the room after 10 a.m. unconditionally entails charging guest for one more night without the possibility of further stay in the room. Early check-in or late check-out is subject to room availability on the relevant day, and it must be reconfirmed with the reception staff. The early check-in / late check-out fee is charged upon confirmation.
• In case of delay in the arrival room is kept until 8 p.m. if an in advance payment has been made. Guest will be charged for whole booked period, regardless late arrival. In case of late arrival, please contact us by phone or e-mail. Otherwise, we cannot guarantee providing of the agreed services as rooms not occupied by 10 p.m. will be seen as NO - SHOW. For arrivals after 11 p.m., a late check-in fee is charged on final bill. We reserve the right to offer a room to protentional guests 24 hours after confirmed date of arrival unless the change in booking was expressly (in writing) announced and confirmed. Guests who fail to announce a late arrival shall not be entitled to compensation nor accommodation that was booked.
2. Your room
• Our rooms are cleaned and disinfected every day between 10:00 a.m. and 2:00 p.m. If You want towels changed, simply leave dirty towels on the floor and we will provide You with clean ones. Please use the DO NOT DISTURB card if you do not want us to clean your room that day. Keep in mind that this sign can stay up to 24 hours.
• Smoking is strictly prohibited in the room, as well as in all indoor areas. You can smoke on the balcony, where you have an ashtray at your disposal.
• Due to safety and hygiene reasons, it is strictly prohibited to prepare hot meals in the room.
• It is strictly forbidden to bring into the room:
- easily flammable and explosive substances and substances with a strong or unpleasant smell
- electrical appliances (stoves, refrigerators, irons, etc.) except personal hygiene devices, smart devices, and laptops
- bicycles, electric scooters, etc. – for help with storage, contact the reception
• Pets are allowed only with prior notice. In order to ensure a pleasant stay for all guests, the pet owner is obliged to comply with the following rules related to pets in the hotel.
Please note that not everyone is comfortable around animals, and we kindly ask that you respect this. It is mandatory to announce the pet when booking, and a daily fee per pet is applied. A triple price per day is charged for an unregistered pet. Bringing a pet on vacation implies that the pet is socialized, behaves well, and that the owner will bring all the necessary equipment. 1 pet (max 25kg) is allowed in the room and it is forbidden to stay on the bed and other furniture, it must not be in the room without supervision, and while outside the room it must be accompanied by the owner and on a leash. It is STRICTLY FORBIDDEN to cook meals for pets in the room.The owner undertakes to clean up after his pet and to ensure that the pet does not disturb other hotel guests. Likewise, the owner is obliged to ensure that the pet does not disturb the animals in the area. The owner undertakes to pay for all damage caused by his pet during the stay. IMPORTANT! Daily cleaning of the room where the pet is staying is mandatory. While the room is being cleaned, the pet must not be left unattended in the room. In case of violation of the mentioned rules, the management of Pansion Ana can cancel the guest's accommodation, charging the full amount of the reservation and charging the full amount of damages.
• Room inventory (robes, blankets, towels, etc.) is intended for your use in the room and is not allowed to be taken outside the room.
• Moving furniture within the room or removing indoor or outdoor furniture from designated areas is not permitted without prior approval from the staff. The furniture is arranged to ensure the functionality and safety of the space.
• The management is not responsible for the guest's property but will do everything possible to protect it and warn the guest about possible dangers. Guests have a safe in the room with the possibility of choosing their own code for additional security.
• It is strictly forbidden to bring people who are not users of that accommodation into the room. If people are found who were not announced during the reservation, the Management has the full right to cancel the accommodation of all guests and charge them the full price of the accommodation unit plus an additional fee per unregistered person.
• Please keep the rented room safe, turn off electrical appliances and close the taps. Do not leave the air condition on when you are not in the room, and do not use it with open windows and doors. A guest who intentionally or unintentionally damages the equipment will have to compensate for the full amount of the damage.
3. General information
• Please do not wear inappropriate clothing (swimsuit, shirtless, etc.) in the public areas of the Pension.
• Free parking for one personal vehicle per room is available to guests. We cannot guarantee a parking space for larger vehicles, trailers, campers, etc. Reservation of parking spaces is neither possible nor allowed. We are not responsible for any damage to guests' vehicles in the parking lot.
• When you enter the room between 10:00 p.m. and 8:00 a.m., please respect the other guests and do not disturb their sleep.
• The guest who violates house rules and disturbs other guests will be unconditionally refused accommodation. In case the hotel cancel accommodation due to violation of house rules, the guest will be required to pay the total amount for accommodation for the reserved period, regardless of the shorter stay.
It is implied that, upon arrival and checking in, the guest is familiar with the house rules and agrees to obligations and conditions prescribed by it. All complaints will be considered only if they have been reported during the stay. Subsequent complaints will not be taken into consideration. If the guest doesn't comply with these provisions, he or she is obliged to leave the accommodation unit.