Booking policy

Booking of accomodation unit in Pension ANA can be made directly (by filling inquiry form on our contact page or by e-mail) and through our partner's websites and catalogues.
If You contact us directly, You will recieve an informative offer with all services requested, their quantities and prices. If our offer suits You, there is Deposit payment needed before we can confirm Your booking.

Discounts and special offers

If You have a discount code, put it in «promo code» field in our form.
On prices listed in our price list You can get discount exclusively on direct bookings. Direct booking are all reservations realized via our website , by phone or in person at pension ANA. This offer exclude all bookings made via 3rd party (i.e. travel agencies), since the basis for the discount is booking confirmation issued by Pension ANA.

Deposit policy

For booking confirmation there is an deposit needed (up to 30% of the total amount per accomodation unit).
Payment can be made by bank transaction on our account stated in offer we sent You by e-mail. Bank fees are held by You and as the final deposit amount counts amount received to our account.

Booking confirmation

When Pension ANA recieve Your deposit payment, Your booking is considered confirmed and You will recieve a booking confirmation by e-mail. Booking confirmation must have a booking number, guest name and all services according to offer.

Cancellation policy

If the guest wants to cancel booked room, it must be done in a written form and sent to our e-mail. The date when we receive a booking cancellation is the basis for calculation of cancellation costs as follows:
• For cancellation up to 45 days prior to arrival, deposit is returned to the guest at his expense.
• For cancellation up to 15 days prior to arrival, 50% of deposit will be returned to guest at his expense.
• For cancellation up to 0 days prior to arrival, no deposit will be returned to guest, but in case we manage to re-sell the room for cancelled period, deposit is considered valid for new booking 12 months from cancellation date.
• In case of NO-SHOW or immediate cancel after arrival room is charged till booked date.
• In case of early departure room is charged till booked date.

Check-in & check-out

Your room will be at Your disposal from 2 p.m. at arrival day. At the day of the departure, you are required to leave the room until 10 a.m. so it can be cleaned and prepared for next guests. Staying in the room after 10 a.m. unconditionally entails charging guest for one more night without the possibility of further stay in the room. Early check-in or late check-out is subject to room availability on the relevant day, and it must be reconfirmed with the reception staff. The early check-in / late check-out fee is charged upon confirmation.
In case of delay in the arrival room is kept until 10 p.m. if an in advance payment has been made. Guest will be charged for whole booked period, regardless late arrival. In case of late arrival, please contact us by phone or e-mail. Otherwise, we cannot guarantee providing of the agreed services as rooms not occupied by 10 p.m. will be seen as NO - SHOW. For arrivals after 10 p.m., a late check-in fee is charged on final bill. We reserve the right to offer a room to protentional guests 24 hours after confirmed date of arrival unless the change in booking was expressly (in writing) announced and confirmed. Guests who fail to announce a late arrival shall not be entitled to compensation nor accommodation that was booked.

Taxes and extras

Residence tax per person daily and registration fee are not included in price.
Children up to age of 12 do not pay the residence tax, and children aged from 12 to 18 pay 50% of the residence tax.

Accomodation units in Pension ANA

Room arrangement shall be defined by the Pension's reception. Unless a guest hasn't specifically booked a room having extra facilities on request, he/she must accept any type of officially registered accommodation described in the proposal and the pricelist. A guest is not allowed to enter a room before 2 p.m. on the day of commencement of the service and is required to leave the room until 10 a.m. on the day of completion of the service. Arrivals later than 8 p.m. must be notified in advance unless stated differently.

Meal plans

For breakfast we offer an integral buffet with a wide selection of spreads, cereals, slices, milk products, coffee and soft drinks.
Dinner comes with a wide menu selection which has more than 20 starters and 30 fish or meat main courses. Rich salad buffet and deserts are included while drinks are sold separately.
We don't serve lunch.

Rates for children

For children, we offer bed and breakfast service. Dinner for children is paid separately - a la carte selection. For children 12-18 years of age cost is calculated as for adults. Children in separate room, regardless of age pay full price.
Check rates for children on our website

Pets policy

Your pets are welcome in our hotel so You can carelessly take them with You on vacation. Bringing a pet on vacation implies that the pet is socialized, and that the owner will also bring all the necessary equipment. The owner undertakes to clean up after his pet and ensure that the pet does not disturb other guests. Pets are prohibited from staying on the bed and other furniture, as well as staying in the room without supervision. On Hotel premises must be accompanied by the owner and on a leash. IMPORTANT! Daily cleaning is mandatory when there is a pet in the room. Daily rate per pet is 10.00 €.

Parking

Free parking for one personal vehicle per room is available to guests. We cannot guarantee a parking space for larger vehicles, trailers, campers, etc. Reservation of parking spaces is neither possible nor allowed. We are not responsible for any damage to guests' vehicles in the parking lot.

Claims

It is in the guests' interest to make a claim on the spot and immediately after the event that provoked the claim. In case the claim shall have no effect whatsoever the guest has to request a confirmation proving that the service failed to meet the agreed requirements. The confirmation must be enclosed with a claim made in writing within 8 days after tour completion. In case a guest fails to produce a claim in writing within the said period Pension ANA is not obliged to take it into consideration. In case a claim is made abroad a guest is required to respect the rules of putting in the claim, providing the confirmation on the spot and respecting the deadline for putting in the claim. It is the Pension ANA duty to lodge a written decision against the claim. Pension ANA shall only be dealing with claims that cannot be dealt with on the spot. During the said procedure, a guest shall irrevocably renounce the interference of any other person, arbitration of any other institution as well as release any information into media. Within a said period a guest shall also renounce the right of submitting charges. The highest amount of the refund for the claim can reach the amount of the part of the service for which the claim was made whereas it cannot include already used services as well as the full price of the package. A guest and Pension ANA shall try to settle amicably and to mutual satisfaction any disputes that might arise. Should they be unable to do so they shall refer to any such disputes to the County Court in Rijeka for final settlement. Applicable law shall be Croatian law.

Pension ANA obligations

Pension ANA shall be responsible for the regular implementation of the services and offer a choice of those who provide the same in the capacity of successful manager as well as for protection the guests' rights and interests according to quality standards in tourism. It is also responsible to offer a guest the arranged services for a particular package or give explanation due to incomplete or full failure to carry out the services. All the obligations described in the itineraries Pension ANA shall carry out as described except in case of force majeure, bad weather or changed circumstances. If possible in such cases an alternative services will be provided. Pension ANA is not obliged to offer the services that are not specifically described in these Conditions.

Guests obligations

Guest is obliged to fulfill the conditions personally in compliance with regulations of Republic of Croatia, as well as to obey House Rules in the hotel or other accommodation units and to cooperate with the representatives and provider of the service. A guest is solely liable for the damage he/she caused, especially if it is a result of noncompliance with regulations and General Conditions described above. Any and all costs arising of the damage caused by a guest shall be borne by a guest at the hotel reception or any other place defined by individual or legal person to whom a damage was caused. Guests are obliged to obey the currency and customs regulations, as well as laws and other decree-level acts of the Republic of Croatia and other countries they are traveling across. It is the guest's sole and exclusive responsibility to have all the required travel documents. In case a guest fails to produce a valid document and if Pension ANA suffered a damage therefrom, a guest shall balance or lessen the bad effect of damage. In case of loss of documents once the travel is in progress, any and all costs arising for issuing the document shall be borne by a guest. Pension ANA assumes no responsibility if any customs or police officers or any other country authorities deny a guest entry into their country.

Final provisions

These General conditions are subject to an Agreement between a guest and Pension ANA Unless otherwise stated in the proposal no alterations of any term of these General Conditions are allowed. By making a reservation, guest confirms that he/she fully understands and accepts General conditions of reservations described in this page as well as House rules.

PANSION ANA - ARTATORE