Pension "Ana" offers accommodation in comfortable, air-conditioned double rooms with bathroom (shower and bidet) and balcony. There is WI-FI access free of charge, a LCD SAT-TV and a refrigerator in each room. Some rooms can be annexed for families with several children, and pets are welcome too. The rooms are cleaned and towels changed daily. Each room has its own parking space, and they are all equipped with central heating for winter months.

  16 - 26 m2              
     

 

Standard room

 

 

double rooms with bathroom
surface 16 m²
air-condition // central heating
daily cleaning service
free WI-FI access
LCD SAT-TV
fridge
deposit box
pets are welcome
free parking
balcony

in bathroom:
shower and bidet
hairdryer
bathrobe, slippers and cosmetics

  16 m2              
     

Inquiries

 

  • Special offers
    PROMO CODE!
    Enter promo code ANA2018 and get 5% to 15% discount on room price!
  • Prices

    Daily prices per person (in €)

    01.01. - 22.06.
    08.09. - 31.12.
    23.06. - 20.07.
    01.09. - 07.09.
    21.07. - 03.08.
    25.08. - 31.08.
    04.08. - 24.08.
    Bed & breakfast33,00 €36,00 €43,00 €46,00 €
    Half board45,00 €51,00 €55,00 €58,00 €
  •    Informations

    Rates for children

    0-2 (sharing bed & meals with parents)

    accommodation is free of charge if they share bed & meals with parents

    2-4 (sharing bed & meals with parents)

    daily if they share bed & meals with parents

    2-4 (in single bed)

    1 1 01.01. - 20.07.
    01.09. - 31.12.
    21.07. - 03.08.
    25.08. - 31.08.
    04.08. - 24.08.

    4-12 (in single bed)

    1 1 01.01. - 20.07.
    01.09. - 31.12.
    21.07. - 03.08.
    25.08. - 31.08.
    04.08. - 24.08.
    7,00 €7,00 €7,00 €
    10,00 €12,00 €14,00 €
    12,00 €14,00 €16,00 €
    18,00 €20,00 €22,00 €
    30,00 €32,00 €34,00 €

    12 + (in single bed)

    for children 12-18 years of age cost is calculated as for adults
    children in separate room, regardless of age pay full price

    Meal plans
    For breakfast we offer an integral buffet with a wide selection of spreads, cereals, slices, milk products, coffee and soft drinks.
    Dinner comes with a wide menu selection which has more than 20 starters and 30 fish or meat main courses. Rich salad buffet and deserts are included while drinks are sold separately.
    Lunch is available as a part of full board plan.

    Extras
    additional bed 14 € daily
    single use room + 14 € on regular price per person
    small pets + 7 € daily
    1 overnight + 10 € on room price
    less than 3 nights + 12 € on room price

    Residence tax

    Residence tax per person daily and registration fee (1,00 € - 7,50 kn per person once) are not included in price. Children up to age of 12 do not pay the residence tax and children aged from 12 to 18 pay 50% of the residence tax.

    01.01.-30.04. 01.05.-30.09. 01.10.-31.12.
    6,00 kn (0,82 €)8,00 kn (1,10 €)6,00 kn (0,82 €)

    Pets policy

    Your pets are welcome in our hotel so You can carelessly take them with You on vacation. Of course, bringing a pet implies that You will take full responsibility of Your pet and that You will not leave Your pet in the room unattended.

    Check-in & Check-out

    Check-in after 2 p.m.
    Check-out before 10 a.m.

  •  How to book
    
     Booking policy
    Booking of accomodation unit in Pension ANA can be made directly (by filling inquiry form on our contact page or by e-mail) and through our partner's websites and catalogues.
    If You contact us directly, You will recieve an informative offer with all services requested, their quantities and prices. If our offer suits You, there is Deposit payment needed before we can confirm Your booking.
     Discounts and special offers
    If You have a discount code, put it in «promo code» field in our form.
    On prices listed in our price list You can get discount exclusively on direct bookings. Direct booking are all reservations realized via our website , by phone or in person at pension ANA. This offer exclude all bookings made via 3rd party (i.e. travel agencies), since the basis for the discount is booking confirmation issued by Pension ANA.
     Deposit policy
    For booking confirmation there is an deposit needed (up to 30% of the total amount per accomodation unit).
    Payment can be made by bank transaction on our account stated in offer we sent You by e-mail. Bank fees are held by You and as the final deposit amount counts amount received to our account.
     Booking confirmation
    When Pension ANA recieve Your deposit payment, Your booking is considered confirmed and You will recieve a voucher and receipt for deposit by e-mail or fax.
    Written booking confirmation must have a booking number, guest name and all services according to offer.
     Cancellation policy and deposit return
    If the guest wants to cancel booked room, it must be done in a written form – by e-mail or fax. The date when we receive a booking cancellation is the basis for calculation of cancellation costs as follows:
    • For cancellation up to 45 days prior to arrival, deposit is returned to the guest at his expense.
    • For cancellation up to 15 days prior to arrival, 50% of deposit will be returned to guest at his expense.
    • For cancellation up to 0 days prior to arrival, no deposit will be returned to guest, but is considered valid for new booking 12 months from cancellation date.
    • If the guest does not show up at the destination or cancels the reservation immediately or soon after the arrival, we charge the total amount of booked accommodation.
    • In case of early departure room is charged till booked date withouth meals and residence taxes
     Check-in & check-out
    Your room will be at Your disposal from 2 p.m. at arrival day.
    Please note that room will wait for You until 8 p.m. on day of arrival. In case of late arrival, please contact us by phone or e-mail. Otherwise, we cannot guarantee the providing of the agreed services.
    At departure day, You must vacate Your room by 10 a.m..
     Taxes and extras
    Residence tax per person daily and registration fee (1,00 € - 7,50 kn per person once) are not included in price.

    Residence tax:
    01.01.-30.04. | 5,50 kn (0,75 €)
    01.05.-30.09. | 7,00 kn (1,00 €)
    01.10.-31.12. | 5,50 kn (0,75 €)

    Children up to age of 12 do not pay the residence tax, and children aged from 12 to 18 pay 50% of the residence tax.
     Accomodation units in Pension ANA
    Room arrangement shall be defined by the Pension's reception. Unless a guest hasn't specifically booked a room having extra facilities on request, he/she must accept any type of officially registered accommodation described in the proposal and the pricelist. A guest is not allowed to enter a room before 2 p.m. on the day of commencement of the service and is required to leave the room until 11 a.m. on the day of completion of the service. Arrivals later than 8 p.m. must be notified in advance unless stated differently.

     

     

    Meal plans
    Meal plan include breakfast and dinner. Lunch is available at prior notification. Replacing part of the dinner meal for lunch is not possible. In these cases we recommend the bed and breakfast service and a la carte lunch and/or dinner.
     Claims
    It is in the guests' interest to make a claim on the spot and immediately after the event that provoked the claim. In case the claim shall have no effect whatsoever the guest has to request a confirmation proving that the service failed to meet the agreed requirements. The confirmation must be enclosed with a claim made in writing within 8 days after tour completion. In case a guest fails to produce a claim in writing within the said period Pension ANA is not obliged to take it into consideration. In case a claim is made abroad a guest is required to respect the rules of putting in the claim, providing the confirmation on the spot and respecting the deadline for putting in the claim. It is the Pension ANA duty to lodge a written decision against the claim. Pension ANA shall only be dealing with claims that cannot be dealt with on the spot. During the said procedure, a guest shall irrevocably renounce the interference of any other person, arbitration of any other institution as well as release any information into media. Within a said period a guest shall also renounce the right of submitting charges. The highest amount of the refund for the claim can reach the amount of the part of the service for which the claim was made whereas it cannot include already used services as well as the full price of the package. A guest and Pension ANA shall try to settle amicably and to mutual satisfaction any disputes that might arise. Should they be unable to do so they shall refer to any such disputes to the County Court in Rijeka for final settlement. Applicable law shall be Croatian law.
    Pension ANA obligations
    Pension ANA shall be responsible for the regular implementation of the services and offer a choice of those who provide the same in the capacity of successful manager as well as for protection the guests' rights and interests according to quality standards in tourism. It is also responsible to offer a guest the arranged services for a particular package or give explanation due to incomplete or full failure to carry out the services. All the obligations described in the itineraries Pension ANA shall carry out as described except in case of force majeure, bad weather or changed circimstances. If possible in such cases an alternative services will be provided. Pension ANA is not obliged to offer the services that are not specifically described in these Conditions.
    Guests obligations
    Guest is obliged to fulfill the conditions personally in compliance with regulations of Republic of Croatia, as well as to obey House Rules in the hotel or other accommodation units and to cooperate with the representatives and provider of the service. A guest is solely liable for the damage he/she caused, especially if it is a result of noncompliance with regulations and General Conditions described above. Any and all costs arising of the damage caused by a guest shall be borne by a guest at the hotel reception or any other place defined by individual or legal person to whom a damage was caused.
    Guests are obliged to obey the currency and customs regulations, as well as laws and other decree-level acts of the Republic of Croatia and other countries they are traveling across.
    It is the guest's sole and exclusive responsibility to have all the required travel documents. In case a guest fails to produce a valid document and if Pension ANA suffered a damage therefrom, a guest shall balance or lessen the bad effect of damage. In case of loss of documents once the travel is in progress, any and all costs arising for issuing the document shall be borne by a guest. Pension ANA assumes no responsilbilty if any customs or police officers or any other country authorities deny a guest entry into their country.
    Final provisions
    These General conditions are subject to an Agreement between a guest and Pension ANA Unless otherwise stated in the proposal no alterations of any term of these General Conditions are allowed. A guest is required to confirm in person or in writing that he/she fully understands and accepts General conditions of reservations described in this page.

Comfort room

 

 

double rooms with bathroom
surface 22 m²
air-condition // central heating
daily cleaning service
free WI-FI access
LCD SAT-TV
fridge
deposit box
pets are welcome
free parking
balcony

in bathroom:
shower and bidet
hairdryer
bathrobe, slippers and cosmetics

  22 m2              
     

Inquiries

 

  • Special offers
    PROMO CODE!
    Enter promo code ANA2018 and get 5% to 15% discount on room price!
  • Prices

    Daily prices per person (in €)

    01.01. - 22.06.
    08.09. - 31.12.
    23.06. - 20.07.
    01.09. - 07.09.
    21.07. - 03.08.
    25.08. - 31.08.
    04.08. - 24.08.
    Bed & breakfast37,00 €40,00 €46,00 €49,00 €
    Half board48,00 €54,00 €58,00 €61,00 €
  •    Informations

    Rates for children

    0-2 (sharing bed & meals with parents)

    accommodation is free of charge if they share bed & meals with parents

    2-4 (sharing bed & meals with parents)

    daily if they share bed & meals with parents

    2-4 (in single bed)

    1 1 01.01. - 20.07.
    01.09. - 31.12.
    21.07. - 03.08.
    25.08. - 31.08.
    04.08. - 24.08.

    4-12 (in single bed)

    1 1 01.01. - 20.07.
    01.09. - 31.12.
    21.07. - 03.08.
    25.08. - 31.08.
    04.08. - 24.08.
    7,00 €7,00 €7,00 €
    10,00 €12,00 €14,00 €
    12,00 €14,00 €16,00 €
    18,00 €20,00 €22,00 €
    30,00 €32,00 €34,00 €

    12 + (in single bed)

    for children 12-18 years of age cost is calculated as for adults
    children in separate room, regardless of age pay full price

    Meal plans
    For breakfast we offer an integral buffet with a wide selection of spreads, cereals, slices, milk products, coffee and soft drinks.
    Dinner comes with a wide menu selection which has more than 20 starters and 30 fish or meat main courses. Rich salad buffet and deserts are included while drinks are sold separately.
    Lunch is available as a part of full board plan.

    Extras
    additional bed 14 € daily
    single use room + 14 € on regular price per person
    small pets + 7 € daily
    1 overnight + 10 € on room price
    less than 3 nights + 12 € on room price

    Residence tax

    Residence tax per person daily and registration fee (1,00 € - 7,50 kn per person once) are not included in price. Children up to age of 12 do not pay the residence tax and children aged from 12 to 18 pay 50% of the residence tax.

    01.01.-30.04. 01.05.-30.09. 01.10.-31.12.
    6,00 kn (0,82 €)8,00 kn (1,10 €)6,00 kn (0,82 €)

    Pets policy

    Your pets are welcome in our hotel so You can carelessly take them with You on vacation. Of course, bringing a pet implies that You will take full responsibility of Your pet and that You will not leave Your pet in the room unattended.

    Check-in & Check-out

    Check-in after 2 p.m.
    Check-out before 10 a.m.

  •  How to book
    
     Booking policy
    Booking of accomodation unit in Pension ANA can be made directly (by filling inquiry form on our contact page or by e-mail) and through our partner's websites and catalogues.
    If You contact us directly, You will recieve an informative offer with all services requested, their quantities and prices. If our offer suits You, there is Deposit payment needed before we can confirm Your booking.
     Discounts and special offers
    If You have a discount code, put it in «promo code» field in our form.
    On prices listed in our price list You can get discount exclusively on direct bookings. Direct booking are all reservations realized via our website , by phone or in person at pension ANA. This offer exclude all bookings made via 3rd party (i.e. travel agencies), since the basis for the discount is booking confirmation issued by Pension ANA.
     Deposit policy
    For booking confirmation there is an deposit needed (up to 30% of the total amount per accomodation unit).
    Payment can be made by bank transaction on our account stated in offer we sent You by e-mail. Bank fees are held by You and as the final deposit amount counts amount received to our account.
     Booking confirmation
    When Pension ANA recieve Your deposit payment, Your booking is considered confirmed and You will recieve a voucher and receipt for deposit by e-mail or fax.
    Written booking confirmation must have a booking number, guest name and all services according to offer.
     Cancellation policy and deposit return
    If the guest wants to cancel booked room, it must be done in a written form – by e-mail or fax. The date when we receive a booking cancellation is the basis for calculation of cancellation costs as follows:
    • For cancellation up to 45 days prior to arrival, deposit is returned to the guest at his expense.
    • For cancellation up to 15 days prior to arrival, 50% of deposit will be returned to guest at his expense.
    • For cancellation up to 0 days prior to arrival, no deposit will be returned to guest, but is considered valid for new booking 12 months from cancellation date.
    • If the guest does not show up at the destination or cancels the reservation immediately or soon after the arrival, we charge the total amount of booked accommodation.
    • In case of early departure room is charged till booked date withouth meals and residence taxes
     Check-in & check-out
    Your room will be at Your disposal from 2 p.m. at arrival day.
    Please note that room will wait for You until 8 p.m. on day of arrival. In case of late arrival, please contact us by phone or e-mail. Otherwise, we cannot guarantee the providing of the agreed services.
    At departure day, You must vacate Your room by 10 a.m..
     Taxes and extras
    Residence tax per person daily and registration fee (1,00 € - 7,50 kn per person once) are not included in price.

    Residence tax:
    01.01.-30.04. | 5,50 kn (0,75 €)
    01.05.-30.09. | 7,00 kn (1,00 €)
    01.10.-31.12. | 5,50 kn (0,75 €)

    Children up to age of 12 do not pay the residence tax, and children aged from 12 to 18 pay 50% of the residence tax.
     Accomodation units in Pension ANA
    Room arrangement shall be defined by the Pension's reception. Unless a guest hasn't specifically booked a room having extra facilities on request, he/she must accept any type of officially registered accommodation described in the proposal and the pricelist. A guest is not allowed to enter a room before 2 p.m. on the day of commencement of the service and is required to leave the room until 11 a.m. on the day of completion of the service. Arrivals later than 8 p.m. must be notified in advance unless stated differently.

     

     

    Meal plans
    Meal plan include breakfast and dinner. Lunch is available at prior notification. Replacing part of the dinner meal for lunch is not possible. In these cases we recommend the bed and breakfast service and a la carte lunch and/or dinner.
     Claims
    It is in the guests' interest to make a claim on the spot and immediately after the event that provoked the claim. In case the claim shall have no effect whatsoever the guest has to request a confirmation proving that the service failed to meet the agreed requirements. The confirmation must be enclosed with a claim made in writing within 8 days after tour completion. In case a guest fails to produce a claim in writing within the said period Pension ANA is not obliged to take it into consideration. In case a claim is made abroad a guest is required to respect the rules of putting in the claim, providing the confirmation on the spot and respecting the deadline for putting in the claim. It is the Pension ANA duty to lodge a written decision against the claim. Pension ANA shall only be dealing with claims that cannot be dealt with on the spot. During the said procedure, a guest shall irrevocably renounce the interference of any other person, arbitration of any other institution as well as release any information into media. Within a said period a guest shall also renounce the right of submitting charges. The highest amount of the refund for the claim can reach the amount of the part of the service for which the claim was made whereas it cannot include already used services as well as the full price of the package. A guest and Pension ANA shall try to settle amicably and to mutual satisfaction any disputes that might arise. Should they be unable to do so they shall refer to any such disputes to the County Court in Rijeka for final settlement. Applicable law shall be Croatian law.
    Pension ANA obligations
    Pension ANA shall be responsible for the regular implementation of the services and offer a choice of those who provide the same in the capacity of successful manager as well as for protection the guests' rights and interests according to quality standards in tourism. It is also responsible to offer a guest the arranged services for a particular package or give explanation due to incomplete or full failure to carry out the services. All the obligations described in the itineraries Pension ANA shall carry out as described except in case of force majeure, bad weather or changed circimstances. If possible in such cases an alternative services will be provided. Pension ANA is not obliged to offer the services that are not specifically described in these Conditions.
    Guests obligations
    Guest is obliged to fulfill the conditions personally in compliance with regulations of Republic of Croatia, as well as to obey House Rules in the hotel or other accommodation units and to cooperate with the representatives and provider of the service. A guest is solely liable for the damage he/she caused, especially if it is a result of noncompliance with regulations and General Conditions described above. Any and all costs arising of the damage caused by a guest shall be borne by a guest at the hotel reception or any other place defined by individual or legal person to whom a damage was caused.
    Guests are obliged to obey the currency and customs regulations, as well as laws and other decree-level acts of the Republic of Croatia and other countries they are traveling across.
    It is the guest's sole and exclusive responsibility to have all the required travel documents. In case a guest fails to produce a valid document and if Pension ANA suffered a damage therefrom, a guest shall balance or lessen the bad effect of damage. In case of loss of documents once the travel is in progress, any and all costs arising for issuing the document shall be borne by a guest. Pension ANA assumes no responsilbilty if any customs or police officers or any other country authorities deny a guest entry into their country.
    Final provisions
    These General conditions are subject to an Agreement between a guest and Pension ANA Unless otherwise stated in the proposal no alterations of any term of these General Conditions are allowed. A guest is required to confirm in person or in writing that he/she fully understands and accepts General conditions of reservations described in this page.

Premium room

 

 

double rooms with bathroom
surface 26 m²
air-condition // central heating
daily cleaning service
free WI-FI access
LCD SAT-TV
fridge
deposit box
pets are welcome
free parking
balcony

in bathroom:
shower and bidet
hairdryer
bathrobe, slippers and cosmetics

  26 m2              
     

Inquiries

 

  • Special offers
    PROMO CODE!
    Enter promo code ANA2018 and get 5% to 15% discount on room price!
  • Prices

    Daily prices per person (in €)

    01.01. - 22.06.
    08.09. - 31.12.
    23.06. - 20.07.
    01.09. - 07.09.
    21.07. - 03.08.
    25.08. - 31.08.
    04.08. - 24.08.
    Bed & breakfast41,00 €43,00 €49,00 €52,00 €
    Half board51,00 €57,00 €61,00 €64,00 €
  •    Informations

    Rates for children

    0-2 (sharing bed & meals with parents)

    accommodation is free of charge if they share bed & meals with parents

    2-4 (sharing bed & meals with parents)

    daily if they share bed & meals with parents

    2-4 (in single bed)

    1 1 01.01. - 20.07.
    01.09. - 31.12.
    21.07. - 03.08.
    25.08. - 31.08.
    04.08. - 24.08.

    4-12 (in single bed)

    1 1 01.01. - 20.07.
    01.09. - 31.12.
    21.07. - 03.08.
    25.08. - 31.08.
    04.08. - 24.08.
    7,00 €7,00 €7,00 €
    10,00 €12,00 €14,00 €
    12,00 €14,00 €16,00 €
    18,00 €20,00 €22,00 €
    30,00 €32,00 €34,00 €

    12 + (in single bed)

    for children 12-18 years of age cost is calculated as for adults
    children in separate room, regardless of age pay full price

    Meal plans
    For breakfast we offer an integral buffet with a wide selection of spreads, cereals, slices, milk products, coffee and soft drinks.
    Dinner comes with a wide menu selection which has more than 20 starters and 30 fish or meat main courses. Rich salad buffet and deserts are included while drinks are sold separately.
    Lunch is available as a part of full board plan.

    Extras
    additional bed 14 € daily
    single use room + 14 € on regular price per person
    small pets + 7 € daily
    1 overnight + 10 € on room price
    less than 3 nights + 12 € on room price

    Residence tax

    Residence tax per person daily and registration fee (1,00 € - 7,50 kn per person once) are not included in price. Children up to age of 12 do not pay the residence tax and children aged from 12 to 18 pay 50% of the residence tax.

    01.01.-30.04. 01.05.-30.09. 01.10.-31.12.
    6,00 kn (0,82 €)8,00 kn (1,10 €)6,00 kn (0,82 €)

    Pets policy

    Your pets are welcome in our hotel so You can carelessly take them with You on vacation. Of course, bringing a pet implies that You will take full responsibility of Your pet and that You will not leave Your pet in the room unattended.

    Check-in & Check-out

    Check-in after 2 p.m.
    Check-out before 10 a.m.

  •  How to book
    
     Booking policy
    Booking of accomodation unit in Pension ANA can be made directly (by filling inquiry form on our contact page or by e-mail) and through our partner's websites and catalogues.
    If You contact us directly, You will recieve an informative offer with all services requested, their quantities and prices. If our offer suits You, there is Deposit payment needed before we can confirm Your booking.
     Discounts and special offers
    If You have a discount code, put it in «promo code» field in our form.
    On prices listed in our price list You can get discount exclusively on direct bookings. Direct booking are all reservations realized via our website , by phone or in person at pension ANA. This offer exclude all bookings made via 3rd party (i.e. travel agencies), since the basis for the discount is booking confirmation issued by Pension ANA.
     Deposit policy
    For booking confirmation there is an deposit needed (up to 30% of the total amount per accomodation unit).
    Payment can be made by bank transaction on our account stated in offer we sent You by e-mail. Bank fees are held by You and as the final deposit amount counts amount received to our account.
     Booking confirmation
    When Pension ANA recieve Your deposit payment, Your booking is considered confirmed and You will recieve a voucher and receipt for deposit by e-mail or fax.
    Written booking confirmation must have a booking number, guest name and all services according to offer.
     Cancellation policy and deposit return
    If the guest wants to cancel booked room, it must be done in a written form – by e-mail or fax. The date when we receive a booking cancellation is the basis for calculation of cancellation costs as follows:
    • For cancellation up to 45 days prior to arrival, deposit is returned to the guest at his expense.
    • For cancellation up to 15 days prior to arrival, 50% of deposit will be returned to guest at his expense.
    • For cancellation up to 0 days prior to arrival, no deposit will be returned to guest, but is considered valid for new booking 12 months from cancellation date.
    • If the guest does not show up at the destination or cancels the reservation immediately or soon after the arrival, we charge the total amount of booked accommodation.
    • In case of early departure room is charged till booked date withouth meals and residence taxes
     Check-in & check-out
    Your room will be at Your disposal from 2 p.m. at arrival day.
    Please note that room will wait for You until 8 p.m. on day of arrival. In case of late arrival, please contact us by phone or e-mail. Otherwise, we cannot guarantee the providing of the agreed services.
    At departure day, You must vacate Your room by 10 a.m..
     Taxes and extras
    Residence tax per person daily and registration fee (1,00 € - 7,50 kn per person once) are not included in price.

    Residence tax:
    01.01.-30.04. | 5,50 kn (0,75 €)
    01.05.-30.09. | 7,00 kn (1,00 €)
    01.10.-31.12. | 5,50 kn (0,75 €)

    Children up to age of 12 do not pay the residence tax, and children aged from 12 to 18 pay 50% of the residence tax.
     Accomodation units in Pension ANA
    Room arrangement shall be defined by the Pension's reception. Unless a guest hasn't specifically booked a room having extra facilities on request, he/she must accept any type of officially registered accommodation described in the proposal and the pricelist. A guest is not allowed to enter a room before 2 p.m. on the day of commencement of the service and is required to leave the room until 11 a.m. on the day of completion of the service. Arrivals later than 8 p.m. must be notified in advance unless stated differently.

     

     

    Meal plans
    Meal plan include breakfast and dinner. Lunch is available at prior notification. Replacing part of the dinner meal for lunch is not possible. In these cases we recommend the bed and breakfast service and a la carte lunch and/or dinner.
     Claims
    It is in the guests' interest to make a claim on the spot and immediately after the event that provoked the claim. In case the claim shall have no effect whatsoever the guest has to request a confirmation proving that the service failed to meet the agreed requirements. The confirmation must be enclosed with a claim made in writing within 8 days after tour completion. In case a guest fails to produce a claim in writing within the said period Pension ANA is not obliged to take it into consideration. In case a claim is made abroad a guest is required to respect the rules of putting in the claim, providing the confirmation on the spot and respecting the deadline for putting in the claim. It is the Pension ANA duty to lodge a written decision against the claim. Pension ANA shall only be dealing with claims that cannot be dealt with on the spot. During the said procedure, a guest shall irrevocably renounce the interference of any other person, arbitration of any other institution as well as release any information into media. Within a said period a guest shall also renounce the right of submitting charges. The highest amount of the refund for the claim can reach the amount of the part of the service for which the claim was made whereas it cannot include already used services as well as the full price of the package. A guest and Pension ANA shall try to settle amicably and to mutual satisfaction any disputes that might arise. Should they be unable to do so they shall refer to any such disputes to the County Court in Rijeka for final settlement. Applicable law shall be Croatian law.
    Pension ANA obligations
    Pension ANA shall be responsible for the regular implementation of the services and offer a choice of those who provide the same in the capacity of successful manager as well as for protection the guests' rights and interests according to quality standards in tourism. It is also responsible to offer a guest the arranged services for a particular package or give explanation due to incomplete or full failure to carry out the services. All the obligations described in the itineraries Pension ANA shall carry out as described except in case of force majeure, bad weather or changed circimstances. If possible in such cases an alternative services will be provided. Pension ANA is not obliged to offer the services that are not specifically described in these Conditions.
    Guests obligations
    Guest is obliged to fulfill the conditions personally in compliance with regulations of Republic of Croatia, as well as to obey House Rules in the hotel or other accommodation units and to cooperate with the representatives and provider of the service. A guest is solely liable for the damage he/she caused, especially if it is a result of noncompliance with regulations and General Conditions described above. Any and all costs arising of the damage caused by a guest shall be borne by a guest at the hotel reception or any other place defined by individual or legal person to whom a damage was caused.
    Guests are obliged to obey the currency and customs regulations, as well as laws and other decree-level acts of the Republic of Croatia and other countries they are traveling across.
    It is the guest's sole and exclusive responsibility to have all the required travel documents. In case a guest fails to produce a valid document and if Pension ANA suffered a damage therefrom, a guest shall balance or lessen the bad effect of damage. In case of loss of documents once the travel is in progress, any and all costs arising for issuing the document shall be borne by a guest. Pension ANA assumes no responsilbilty if any customs or police officers or any other country authorities deny a guest entry into their country.
    Final provisions
    These General conditions are subject to an Agreement between a guest and Pension ANA Unless otherwise stated in the proposal no alterations of any term of these General Conditions are allowed. A guest is required to confirm in person or in writing that he/she fully understands and accepts General conditions of reservations described in this page.